Return Policy

We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through Herbolab.com.*

If you’re trying one bottle of one product for the first time, and are not satisfied with either the product or your results, don’t worry about returning the product. Just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping. You don’t have to return the bottle to us.

Refunds on orders of multiple bottles require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we have confirmation that your return is on the way, we’ll give you a full refund. To initiate this process, please use the form below. Refunds will be issued to your original payment method (credit or debit card).

Other Considerations

Herbolab is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, Herbolab will manage refunds and replacements on a case by case basis.

*Refunds and returns for orders outside of Singapore and USA are exempt from our 30-Day Money-Back Guarantee and will be handled on a case by case basis.

Sending Back Unused Bottles

The fastest way to start a return is to use the form below. Before submitting a form, please see our full Terms and Conditions agreed to when making your purchase from our website.

If you need additional assistance with your return, click here to contact us.

Amazon Orders

If you’ve ordered from our Amazon.com store, please click below to submit a request:

Amazon.com

Exchange and Returns Terms

Within the USA

  • The request must be submitted within 30 days from the shipment date.
  • Product(s) must be in the condition you received them in, in the original box/packaging.

Within Singapore

  • The request must be submitted within 30 days from the shipment date.
  • Product(s) must be in the condition you received them in, in the original box/packaging.

All Other Countries

  • The request must be submitted within 30 days from the shipment date.
  • Product(s) must be in the condition you received them in, in the original box/packaging.
[gravityform id=”11″ title=”false” description=”false” ajax=”false”]
Updated on September 30, 2019