Herbolab Guarantees

30-Day Money-Back Guarantee

We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through Herbolab.com.*

If you’re trying one bottle of one product for the first time, and are not satisfied with either the product or your results, don’t worry about returning the product. Just let us know why you’re dissatisfied, and we’ll issue you a full refund less shipping. You don’t have to return the bottle to us.

Refunds on orders of multiple bottles require that you return the unused product and use a shipping service that provides delivery confirmation (ex., tracking number). The customer is responsible for the return shipping costs. Once we have confirmation that your return is on the way, we’ll give you a full refund. To initiate this process, please visit https://herbolab.net/return-policy/. Refunds will be issued to your original payment method (credit or debit card).

Other Considerations
Herbolab is not responsible for missing, damaged or stolen packages as a result of a mistake by the courier or the customer (ie. submitting wrong address). For these kinds of issues, Herbolab will manage refunds and replacements on a case by case basis.

*Refunds and returns for orders outside of Singapore and USA are exempt from our 30-Day Money-Back Guarantee and will be handled on a case by case basis.

Pure, Standardized, Concentrated, and Fresh

At Herbolab we only sell the highest quality ingredients, concentrated and standardized for their active components. This ensures you get maximum potency time after time. Our products contain a best by date on the bottles and will never be sold without plenty of time to complete the use of the bottle.

Personable Customer Support

Have a question about any of our products? Want to know how long is the delivery time? Having an issue at checkout? Our customer support is here to help! We will ensure you have a great experience with Herbolab. Our Operating Hours Are: 8 AM – 5 PM Singapore time Mon. – Fri. (7 PM – 4 AM EST – Sun. – Fri.). We will get back to you as soon as we can, usually within one working day. You can reach us by filling out the form on our contact page.

Secure Shopping

SmoovPay – We make your transactions secure with 3-D authentication & PCI Compliant standards. With 3-D authentication, the bank will process your transaction only after your One-Time Password (OTP) acknowledgment. 3D Secured is Verified by Visa and MasterCard® SecureCode™. We protect your data by adhering to PCI-DSS Compliance, we do not store your sensitive data.

PayPal – We will process your payment on a PayPal-hosted checkout page which is Payment Card Industry (PCI) compliant. PCI security standards are minimum requirements for protecting your payment card information. Adopted by Visa, MasterCard, American Express, Discover Card, and JCB, PCI compliance is required for all merchants that store, transmit, or process payment card information.

Updated on September 30, 2019